Thanks garfield-n-odie, that worked like a charm!

"garfield-n-odie" wrote:

Is Adobe Acrobat 7.0 installed on the computer? If so, the
Acrobat 7.0 Create Adobe PDF toolbar add-in for Word prevents
Word from automatically saving changes to the normal.dot template
(which is where toolbar customizations are stored). Customize
the Word toolbar button again, and click "Shift+File | Save All"
to force Word to save the normal.dot template. Alternatively,
you can prevent the Adobe add-in from loading by editing the
Windows registry key
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word \Addins\PDFMaker.OfficeAddin"
and changing the "LoadBehavior" subkey value from 3 to 0, but
you'll lose the PDF toolbar if you do this.

D Lampe wrote:

I'm using Office 2003. Outlook is set to use Word as email editor.
I've removed several buttons from the Formatting and Standard toolbars in
Word.
If I close all programs and reopen Word, the buttons reappear!
Is there a way to make my toolbar changes stay?