If you're getting Arial 11 in specific documents, then it would appear that
the default font for those documents (or specific styles used in them) has
been changed.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"William.Smith" wrote in message
news
Subject: RestChar (ctrl-space) does not work properly

My Normal style is set to TNR 12pt and there is no difference between my
Normal or attached templates that I can find. Yet using ctrl-space I keep
getting Arial 11pt!! The shortcut is set to ResetChar corrrectly. Where is
this default character style coming from? Blank documents opened from normal
dot behave correctly, however.
Thanks in advance