It sounds like the issue may be related to the settings in your print options. Here are a few steps you can try to resolve the issue:
- Check your print settings: When you are in the print preview, click on the "Printer Properties" or "Print Settings" button to check if there are any settings that may be causing the cover page to not print. Make sure that the "Print Cover Page" option is selected.
- Check your page setup: Make sure that the cover page is set up as the first page in your document. To do this, go to the "Page Layout" tab and click on "Breaks" and then "Next Page" to create a new section for your cover page. Then, go to the cover page and make sure it is set as the first page in the section.
- Check your printer driver: Make sure that your printer driver is up to date. You can check for updates on the manufacturer's website or through your computer's device manager.
- Try printing to a different printer: If the issue persists, try printing the document to a different printer to see if the issue is specific to your printer.
I hope these steps help resolve the issue and you are able to print your cover page successfully.