Sorry about not putting the error. When you try to open the works database
in Word mail merge, it brings up a window that reads "File Conversion" and it
wants you to select the file encoding to make the document readable. This
never came up before. In MS Publisher 's mail merge it gives a an error
message "This operation can not be completed because of dialog or database
engine failures."
Thanks for any assistance.




"Cindy M -WordMVP-" wrote:

Hi ?B?dGVjaG1hbg==?=,

Whenever asking for help, you should always quote all error message texts. That
might have given us a clue.

Have you tried using Help/Detect and Repair in any of these programs?

You might try asking this in a Works newsgroup. Generally, though, for Word and
Works to work together for mail merge requires an Addin be installed. Perhaps
the Addin was removed at some point.

Word 2002 and Word 2003 should have a converter that recognizes a Works database
as a database format. Perhaps (quite likely) that converter has been removed or
is no longer registered. There's a chance that you could select and reinstall it
by running a "Change" setup through the Control Panel/Add remove programs. You'd
need to drill down through the OFFICE stuff, looking for converters to see what
you can turn up