For starters, I would suggest that you activate the Mailmerge toolbar by
selecting Toolbars from the View menu and selecting the mailmerge item.

Then on the problem machine, when you click the left most button on that
toolbar, which radio button is active? If it is the "Normal Word Document"
button, then it is not a mailmerge main document. The way to fix that of
course is the select the appropriate main document type.

As to why ?????

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Hope this helps,
Doug Robbins - Word MVP
"dixie" wrote in message
...
Two machines, both Office 2003, Windows XP sitting right next to each
other on the same network. You do the same mail merge from inside the
same Access application from both. One gives an error message "This
method or property is not available because the document is not a mail
merge main document." The other creates the merged letter no problems.
They both use the same mail merge template.



I am totally at a loss here. Has anyone got any insight into this?

dixie