More background ... this is a new computer activated a week ago. I loaded a
few pieces of software on before i activated the Office 2003 package. I am
pretty sure Acrobat 7 was one of them. And I set up the home network at the
same time. When I activated the Office package ... Outlook was the first
program run and i was able to save the only change to the normal.dot.

Based on the comment regarding Acrobat 7 ... I uninstalled Acrobat 7. And it
opened normal.dot for refreshing and saving now customization. Thank you.

Now the next question ... how do I load Acrobat 7 so it won't interfer with
normal.dot?

"over3" wrote:

Yes i have Acrobat 7 installed!
Sounds like this could be a problem.

"Suzanne S. Barnhill" wrote:

Do you have Acrobat 7 installed?

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"aco" wrote in message
...
I agree but my problem is a little different. Mormal.dot will not refresh.
None of my changes stick. Cumstomization of the tool bars or menu bars is
not
being saved. All of the pre set tool bars work fine. I can turn them of
and
on ok. I just can't save custom changes. I also am using Word SP1 and XP
with
SP2.

"Aaron Elder [MSFT]" wrote:

I can easily reproduce this on several machines. I am using Word 2003
SP1.
When you configure your toolbars, the state of those bars is saved to
Normal.dot. Word appears to correctly save the state of all bars EXCEPT
for
the Outlining Bar. If I turn this bar ON, and close Word... it will ask
me
if you want to save changes to Normal.dot (since I turned on to have it
alert
me to changes) and I say "YES" and then next time I load Word the
Outlining
toolbar is OFF again!

I an easily reproduce this bug on more than one machine.

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