It sounds to me like you don't have Acrobat 7, but Acrobat 7 Reader, which
is another program entirely. It is only Acrobat 7 that my web site and the
Adobe link refer to.

If you don't have Acrobat 7, then it is possible that you have some other
add-in that is causing the problem -
http://word.mvps.org/FAQs/Customizat...sInstalled.htm


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Terry Bennett wrote:
Graham. I did read the article but the download doesn't work! I get
a message saying that it can't be installed because the programme to
be upgraded may be missing.

"Graham Mayor" wrote in message
...
You have not read the article thoroughly as it points to a download
of an update to fix this problem with a hyperlink to the Adobe site!

The workarounds and registry fix are only required if you don't
update Acrobat.
Access the registry by running regedit from Windows start run - see
http://www.gmayor.com/my_toolbars_are_missing.htm for a (different)
example

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Terry Bennett wrote:
Graham. Yes I do have Acrobat 7 (not that I ever use it).

I would be happy to use the Shift + File + SaveAll method as I
rarely make changes to my settings once they are in place, but that
didn't have any effect when I tried it.

Must admit that I'm nervous about tampering with Registry settings
but how do I access them in the first place?

"Graham Mayor" wrote in message
...
If you are using Acrobat 7 - see the last part of
http://www.gmayor.com/lose_that_adob...at_toolbar.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Terry Bennett wrote:
I am running Word 2003. Every time I customise the toolbars they
work fine until I re-start my computer, whereupon all of the
customised settings are lost.

Any thoughts?