[Graham Mayor]

It seems that a fix may now be available. I have not yet tested it, but see
http://support.microsoft.com/kb/970942/

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Doug Robbins - Word MVP wrote:
For the moment, you will have to uninstall SP2. To do that, in the
Control PanelAdd Remove Programs facility, click on the Installed
Updates link.

Doug Robbins - Word MVP, originally posted via msnews.microsoft.com
"Alex" wrote in message
...
Hello u all,

we have installed SP2 from office in this Servicepack is KB969604
already intergrated. i already tried to download kb969604 and then i
unistalled it but nothing works. does anyone know where i could
download the patch kb970942
where Steven Du is talking about? Cause we are having a major
problem with some applications from the company i need to get the
update quick. Kindly regards

Alex van Duist




"Graham Mayor" wrote:

Yes - if you uninstall an update, Automatic Updates will try to
restore it
... unless of course you have told updates to forget about this
one. I will
worry about resetting the updates when the fix is available. At the
moment
the issue with doc variables is far more important than whatever it
was that
particular update messed around with.

There was also a hotfix - Hotfix KB 969961 - which fixed a problem
with passwords, but also screwed up the variables. I have not even
ventured to investigate what has happened with the password problem
as I only use passwords in documents for third parties who ask for
them. --

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Suzanne S. Barnhill wrote:
You can go to Control Panel | Automatic Updates and tell Windows to
reoffer you the updates you declined. Not sure whether that applies
to ones you've already downloaded and installed, but if you
uninstalled it, would it be available for reinstall?


"Graham Mayor" wrote in message
...
Excellent - now all I have to do is find the KB969604 patch to
reinstall before I can fix it

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Chris wrote:
we are beta testing a fix for this from MS, it is looking good
and applying this with KB969604 installed resolves the issue (no
uninstall required). We are under the impression this will be
more generally available towards the end of the Month, so its
not far away. "ThirtySix Software" wrote:

Graham -

The only direct contact we've had with MS is Steven Du over at
the MS partner forum
(http://social.microsoft.com/Forums/e...eword/threads).

The internal info posted above came via someone else who has
more "ins" w/ MS than we do.

FYI, for those who can't access the partner forum, Steven has
posted an update:

=====

Dear Partner,

I got an update from our Product Team that a solution of this
issue has been found and our Product Team is testing a hotfix.
The possible hotfix ID is KB970942 and I think it will be
published soon. Thank you for your patience.

--------------------------------------------------------------------------------
Best regards,

Steven Du
Partner Online Technical Community


"Graham Mayor" wrote:

Next time you communicate with your pet contact, perhaps you
could ask if the fix will require the errant KB969604 to be
re-installed before it can be fixed and whether it will fix
the identical problem in Hotfix KB 969961? It seems that
969604 rolled in the part of the Hotfix that caused the
problem Currently the only 'fix' is to ensure that neither
of these KB updates are installed --

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



ThirtySix Software wrote:
FYI, another update from an internal MS contact. This issue is
being fixed.

====

I received some details from our Security team. This is a
known issue and they are working on a hotfix at this time.
Additional details (KB article, hotfix, etc.) should be
forthcoming soon. I will keep you posted.



"Suzanne S. Barnhill" wrote:

This sounds promising.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"ThirtySix Software"
wrote in
message
...
Another brief update in the partner forum from Steven Du at
MS that I thought
I'd share ... sounds like MS is looking at this.

=====

Our Product Team told me that they are in the process of
investigating this
issue and will try them best to work out a solution soon. If
there is any update from our Product Team, I will post it in
the community.

Thank you for your patience.

--------------------------------------------------------------------------------
Best regards,

Steven Du
Partner Online Technical Community



"Suzanne S. Barnhill" wrote:

Well, let's hope the PG will be more responsive to Steven
Du's email than they have been to the reports on Connect.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"ThirtySix Software"
wrote in
message
...
FYI, I got this reply from MS on the Partner forum:


Dear Partner,

Thank you for posting in our Partner Online Technical
Community.

From your description, I understand that any document
variables in the document become corrupt after installing
the update KB969604 for Word 2007.
The document variables become normal after uninstalling
the update KB969604.
If there has been any misunderstanding, please let me
know. I am sorry for any inconvenience you have encountered.
According to the steps you listed, I am able to reproduce
the issue after installing the update KB969604 on my test
machine. To address your concern, I have sent
an
email to our Product Team to report this issue.

In the meantime, you are also welcomed to provide your
feedback directly
to
the product groups via the link below:

https://support.microsoft.com/common...2fcontac t%2f

If there is any update, I will post it in the community.

--------------------------------------------------------------------------------
Best regards,

Steven Du
Partner Online Technical Community



"Chris" wrote:

This is not a "Potential Major bug" it is very real and
very Major. It
will
be affecting 1000's of applications world wide. This
update needs to be
withdrawn by Microsoft immediately.


"DavidP" wrote:

Affecting us, too. Extremely serious. Anyone know how to
beat on Microsoft's
door.

"Jay Freedman" wrote:

Yes, it is known -- at least out here in the world
outside the Microsoft campus.

We reported this bug last month when the suspect part
of the update
was
available only as a hotfix
(http://support.microsoft.com/kb/969961).
That report
is still open and unacknowledged. Despite that report,
the hotfix evidently was
rolled into the security update's general release.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all
follow-ups to the newsgroup so all
may benefit.

On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software
ThirtySix wrote:

KB969604 for Word 2007 was released on 6/8 and was
installed on my
machine a
couple days ago. Since then, any time I save a
document in Word 2007, any
document variables in the document become corrupt. If
I uninstall KB969604
then the problem goes away. When I reinstall KB969604
the problem comes back.

With KB969604 uninstalled, doc variables are properly
saved in the
settings.xml file as below:

w:docVarsw:docVar w:name="MyVar" w:val="This is a
test value for
a
variable"//w:docVars

However, with KB969604 installed, doc variables become
corrupted when saved.
For example:

w:docVarsw:docVar w:name="MyVar"
w:val="d???_?????????Ä?????????????"//w:docVars

We've been able to reproduce this on multiple
machines. You can use the steps below to reproduce this:

* See if this KB is installed (it was released on 6/8)
... if not,
it can be
installed from he

http://www.microsoft.com/downloads/d...displaylang=en

* Open a Word 2007 doc and create a doc variable ...
you can do this
by
creating a simple macro from the Developer tab, then
execute the macro ...
the macro just needs to be this:

Sub Macro1()
ActiveDocument.Variables.Add Name:="MyVar",
Value:="This is a test value
for a variable"
End Sub

* Save and close your doc ... change the file
extension to "zip" and
unzip
it ... open the "~/word/settings.xml" file and see if
your variable
is valid
or not.

* If it's corrupted, then uninstall the KB from
Add/Remove programs