It sounds like the issue may be related to the compatibility between the PC version of Word and the Mac version of Word. Here are a few things you can try to troubleshoot the issue:
- Check the version of Word on the Mac computer: Make sure that the version of Word on the Mac computer is compatible with the version of Word that was used to create the form. If the Mac computer has an older version of Word, it may not support all of the features in the form.
- Check the settings in the form: Make sure that the settings in the form are set up correctly. Specifically, check the settings for the drop-down fields to make sure that they are set up as drop-down fields and not as plain text fields. To do this, right-click on the field and select "Properties" from the menu. In the Properties dialog box, make sure that the "Type" field is set to "Drop-Down."
- Try saving the form as a PDF: If the form still isn't working on the Mac computer, try saving it as a PDF and sending that to the client instead. PDFs are generally more compatible across different platforms and versions of software.
- Check for updates: Make sure that both the PC and Mac computers have the latest updates for Word installed. Sometimes compatibility issues can be resolved by updating the software.
I hope these suggestions help! Let me know if you have any other questions or if there's anything else I can do to assist you.