No, the third party did not replace the normal.dot. I was just answering two
posts containing suggestions. The first suggestion was to replace the user's
normal.dot, which we did. The second suggestion was that the document was
created based on a corrupt template. That is the template that is provided
by a third party. I hope that's clear this time.
"Charles Kenyon" wrote:
Your third party is incompetent if they replaced your normal.dot. Word makes
its own normal.dot. It should never be a shared template.
If other users are using it without problem, though, try replacing this
user's version with one that is working for others.
--
Charles Kenyon
Word New User FAQ & Web Directory: http://addbalance.com/word
Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
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"MarieJ" wrote in message
...
Here is what we have discovered. We had already tried replacing
normal.dot.
We can't replace the template - it is provided by a third-party who
unfortunately doesn't have time to look at the problem.
It appeared the user froze when typing about the 4th character of what was
an existing autotext entry. I unchecked Autocorrect Options, Autotext,
Show
AutoComplete suggestions. Once I did that, she stopped freezing. So it
is
something going on with her computer when Word attempts to show the
autocomplete suggestion. She could care less about seeing the
autocomplete
suggestion and is just happy not be be freezing anymore.
I'm wondering if lowering her hardware acceleration might have resolved it
too. We automatically lower the hardware acceleration on our image so
graphics display correctly in Word documents, but I noticed on her PC, we
had
not lowered it. That would explain why her secretary and others don't
have
the same problem, because I believe the show autocomplete suggestion
checkbox
is checked as a default on our image. We're going to test it, but we're
letting the user cool down a little before we do that. 
MarieJ
"Chester1" wrote:
I have just found out that the original Autotext was created in Word 2000
or
even earlier, and I think that it may be a compatibility issue is there
any
way around this??
--
Regards Clair
"Cindy M -WordMVP-" wrote:
Hi ?B?Q2hlc3RlcjE=?=,
I am using trying to use Autotext in Word 2003, but every time I try
to
insert the autotext Word stops responding. Can anyone help me stop
this
happening????
If you start Word in Safe Mode (hold down CTRL), does the problem go
away
while you're in Safe Mode? (Note: any AutoText entries you've created
won't
be available, but the default ones should be there)
Is the problem happening with all autoText, or only ones you've
created? If
the latter, are the problem entries stored in a particular template?
Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org
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