Please see my reply to your duplicate question elsewhere.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"jestreich" wrote in message
...
Hi Guys,
My problem is that MS Word will not save the customized Shortcut Keys that
I
set up for my keyboard. I go to Tools- Customize- Keyboard, and then I
assign new shortcut keys and save the changes in: Normal. I then close
out
of both screens. The shortcut keys work properly until I exit MS Word.
When
I reopen Word, the shortcut keys that I had previously set up no longer
work.
The same thing happens when I save Macros. For some reason, all the
customized settings disappear when I exit the MS Word Application. Does
anyone know how to solve this problem? The PC has just been formatted and
is
completely clear of errors. I have Norton Internet Security and Norton
System Works installed, so everything is well protected and running
nicely.
The MS Word application is from a newly installed Microsoft 2003 student
and
teacher edition, which is updated and activated. I cant seem to figure
out
what is going on, and I would be extremely happy if someone could provide
some on this matter!!