Word will create a new, factory-fresh Normal.dot. If you have any
customizations saved in Oldnormal.dot, you can retrieve some, but not all,
of them via the Organizer. See
http://word.mvps.org/FAQs/AppErrors/...ocNotBlank.htm for a discussion of
which customizations are retrievable.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"iosifina" wrote in message
...
It worked! Thank you so much! Will it also work if I load Word 2003?
Will any functions be diminished by renaming normal to oldnormal.dot?

Iosifina

"Graham Mayor" wrote:

Rename normal.dot to oldnormal.dot and see if that fixes it.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




iosifina wrote:
I followed options A and B of Mayor's solutions, but the 4 inches of
adobe acrobat toolbars still appeared. I uninstalled Adobe Acrobat
6.0. Still 4 inches of...I then uninstalled Word 2003 and installed
Word 2000. Still 4 inches of....! I'm at my wit's end. What in the
world has Adobe Acrobat done to Word? My Word was fine until I
installed AA 6.0; yet its legacy still remains!