Just going by what you have said, did you do the "Select Recipients" step ?
if you did, and the /next/ button along (Edit Recipient List) is still
greyed out), then the most likely explanation is that
a. Word has failed to connect to the data source you selected
b. Word didn't display any kind of error message
(a) + (b) can certainly happen, but if that's what you think it is,
maybe you could tell us what type of data source you are trying to use
(Excel, Outlook, Access,... )
Peter Jamieson
http://tips.pjmsn.me.uk
Mari wrote:
I have MSW 2007 and have merged before. I click Start Mail Merge, then
Letter but the Write & Insert Fields section is gray and is not accessible so
I can't enter any fields. This happens on a new blank page and a
pre-existing document. What is going on? Am I missing a step somehow?