Is the template set up with Header and First Page Header, or does it try to
use a section break? If the latter, the user is perhaps typing on the
"wrong" side of the break?

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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We use a template in Word 2003 in which a header has to start on page
2. This template works fine on most of the computers in our office
(~60, all XPSP2/Office 2k3). On two computers however the template
gives the user a document with a header on the first page and no header
on page 2 and the rest!?! It looks to me that the settings for the
header made in the template gets reversed. What can cause this
behaviour?

Marc