Wfwrd2k2.dot was intended for Word 2000. It does not appear to work
correctly with later versions of Word and should be removed. You can still
use fax by printing to the fax driver - see
http://www.gmayor.com/fax_from_word.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Shelly wrote:
Thanks but we have Word 2002. Should I still try removing the
Wfwrd2k2.dot?

"garfield-n-odie" wrote:

Could be. See
http://symantec.atgnow.com/consumer/...sultType=5000#
..

Shelly wrote:

We do not have Norton AntiVirus but we do have Symantec Winfax
could that make a difference?

"garfield-n-odie" wrote:


If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

Shelly wrote:


I have two employees who recently received new computers with
Windows XP. They are now continually having problems with the
error message Normal.dot. If they say no to changing the Global
Templete the get into a loop they cannot get out of and even if
they say yes they have problems. What could be going on?