See http://sbarnhill.mvps.org/WordFAQs/WhiteSpace.htm

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"Ronald_L" wrote in message
...
Whenever I go into Word, by top margin appears to be at the very top
instead
of at 1 inch down. If I choose header/footer and then close it, the cursor
moves down to where it normally would be. I have renamed the normal.dot
file
and it still does it. What is causing this to happen. Thanks for your
help.