Peter,
Thanks for your help. My friend is in another state so I don't know if we
will get this resolved or not.

"Peter Jamieson" wrote:

She said she is getting multiple documents. Do you have any other ideas
than
Tools|Templates and Add-ins?

No, I don't, but if multiple documents are being saved to disk then either
there is an add-in, or some VBA code is running, and that code would have to
be in the document itself, or in the template to which it is attached, or in
normal.dot.

Peter Jamieson

"Ann" wrote in message
...
She said she is getting multiple documents. Do you have any other ideas
than
Tools|Templates and Add-ins? Thanks for your help.

"Peter Jamieson" wrote:

Can you spell out what you mean by "documents"?

Do you mean that
a. multiple pages are printed for each record in the data source, or
b. that she is merging to a new document, and instead of ending up with
a
single new ouptput document open in Word, she ends up with multiple
documents saved on disk or
c. something else?

If it is (a), it usually means that there are section/page breaks in the
mail merge main document, or that a double-page/double-sided layout is
set
up in File|Page Setup

If it is (b), it sounds as some VBA code or an addin is affecting what
happens - you could usefully compare what is in Tools|Templates and
Add-ins
on your machine and her machine.

Peter Jamieson

"Ann" wrote in message
...
What is wrong when during a mail merge, documents are created for each
of
the
records instead of pages? I have not experienced this problem, but a
friend
of mine has. She e-mailed me her source document, and it looks OK.
Could
something be in her data document that is causing this?