It should not be necessary to open Normal.dot to change the default font.
See http://word.mvps.org/FAQs/Customizat...alTemplate.htm. If
the method Lloyd used did not work, then something is wrong.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Attila" wrote in message
...
Hi Lloyd,
now this is how i did it: open the normal.dot document in winword (NOT a
new document).. set the default font... save the normal.dot document. if
you
have more profiles running on the machine, you might have to change more
normal.dot files. that depends on the default file location of your
winword
settings.
please, take care of what you are doing with the normal.dot, since it is
very easy to mess it up. so better keep a backupcopy of the original
normal.dot.
hopefully this was of any help to you... bye

"Lloyd" wrote:

Hello
I have some partners here trying to change their default font from Arial
size 12 to Times New Roman 11 in Word 2002 SP2. The following are the
steps
we take:
Open Word - click Format - Font - change the font name and size to Times
New
Roman 12 - click Default - select Yes to the change default font to
Times New
Roman, 11 pt. After the above is done we hold down the shift key and
select
File - Save All to normal.dot.

When we create a new document, it appears as the default font is Times
New
Roman, 11 pt, but when we ctrl + n to create a new document, the new
document
comes up with Arial 12 pt, instead of Times New Roman, 11 pt.

Does anyone know why the above could be happening?