Hi Sharon
On looking at your exchange with Cindy, there is perhaps another
possibility. If some of these users already have a template with the same
name as yours, it's possible that that is getting attached in place of your
custom template.
To clarify this - Word finds the template to attach by searching for the
template name in a number of locations - the actual priority order has I
think changed slightly over Word versions, but in 2003 for example Word will
take a template in the same folder as the document ahead of the template in
the User Templates folder. It will do this reattach on the fly, so it is
possible to create a new document from one template, but have it attached
immediately to another (I say this with emotion, as I got caught out on
saving a late macro change on one occasion!).
However, I'm still not sure how the toolbar can be getting into the
*document* from the template - and AutoTexts certainly can't be stored in a
document. It sounds more like this user managed to open and save the
template itself.
One way around all of this might be to get users to use your template as a
global add-in. That way the AutoText entries and the toolbar will always be
available, regardless of current template attachment.
--
Margaret Aldis - Microsoft Word MVP
Syntagma partnership site:
http://www.syntagma.co.uk
Word MVP FAQ site:
http://www.word.mvps.org
"Sharon M." wrote in message
...
Hi Margaret,
Thanks for those pointers. Number 1 sounds the most likely scenario but
(and
I failed to mention this in my post) I also opened the user's document on
a
computer I have never used before and ... the toolbar was there. This just
makes it all the more curious. However, I will do as you suggest in your
number 1.
Re. your number 2: I had given instructions to the users on how to attach
the toolbar using View/Toolbars ... but it just wasn't listed.
Again, thanks very much!
Sharon
"Margaret Aldis" wrote:
It seems to me there are two possibilities he
1. You haven't saved the toolbar in the custom template. You can check
this
using the Organizer - if you find the toolbar is actually stored in your
own
Normal.dot then you can transfer it (and any related AutoText entries) to
the custom template. Better still, check in the custom templates as
received
by the users.
2. The toolbar isn't immediately visible to users, and they don't know
how
to turn it on. You could get around that one either by instruction or by
using an AutoNew/AutoOpen macro to make the toolbar visible.
Note that the fact that you see the toolbar when you open a document sent
back to you doesn't mean the toolbar is "in" the document - it would also
be
visible if it was in the template Word has attached to the document on
your
machine (a likely situation, if you have stored your template in the
normal
place).
--
Margaret Aldis - Microsoft Word MVP
Syntagma partnership site: http://www.syntagma.co.uk
Word MVP FAQ site: http://www.word.mvps.org
"Sharon M." wrote in message
...
Hi folks,
A really frustrating problem here. I have developed a template that has
its
own floating toolbar (the main content being a number of AutoText
entries
applicable to the template).
I have sent the template to a number of users for testing. Some of the
users
have reported that there is NO TOOLBAR!! In case this is attributed to
network restrictions (or such like) I then created a document from the
template and sent that. One user got the document *with* the toolbar
...
another didn't. One tester who created a document from the original
template
(but who didn't have the toolbar) sent me a document she had created
based
on
the template. Lo and behold ... the toolbar! There it was ... large as
life.
So, given the detailed explanation above, what (pray) can be the reason
for
users not having access to the toolbar. Even my suggestion to go
looking
for
it (View, Toolbars ...) didn't reveal its presence.
I have developed the template in Word XP, the users with the problem
have
Word XP. I'm at a total loss ...
Thanks for any hint of a resolution!
Sharon M.