I am having exactly the same problem. I can't find mail merge. I have had
it before and have not upgraded or changed anything that I can think of. I
have XP, so I have works. An IT firm added Word 2000 and made the necessary
changes to Works so that Word 2000 would be just like Office Word and not
Works Word. I tried the path you suggested. When I got to Command I had to
click Keyboard to find all commands. I clicked it and in a different space
clicked mail merge helper but I didn't know what to do next. Thanks for any
help.

Cathy

"Cindy M -WordMVP-" wrote:

Hi ?B?RGF2ZUFT?=,

Sorry I should have mentioned that I am using word 2000, It was the original
poster who had upgraded to 2003, not me.
Thanks for the replies, however......
In my word (2000) under View - Toolbars there is no 'Mail Merge'. Under
tools there used to be the Mail Merge option which I have used successfully,
but now there isn't. The nearest to 'Mail Merge' is 'Merge Document' This
unfortunately doesn't allow me access to 'Mail Merge'

Was Word installed on your machine as part of the Works suite, perhaps? In that
case, the mail merge command is supplied by the Works Addin, and will disappear
if this is removed.

Go to Tools/Customize/Commands. Select "All commands". Look for the Mail merge
Helper and drag it to the Tools menu.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail :-)