A custumer runs win98 and word97, when she opens a consisting letterthrough
"file,open, path name"(used without problems before and currently by her
coworkers) its comes with all document coding visible and is is printed as
well.

When she closes this document and reopens it , through file, filename, the
documents appears just fine. The next time she opens the document through
file, open, pathname, the same problems are still there.

What can be the issue here ??