If your copy/copies of Office are still within the free support period, I
strongly recommend that you contact Microsoft support via the support pages
on their website:
a. the people here are basically just volunteers who do not work for
Microsoft
b. I doubt if anyone has any ideas other than the rather general ones you
have probably already come across
c. there have always been reports of merges hanging after so many records.
In the general case, a memory leak is the obvious likely cause, especially
when the merge is not to printer or an output document (where the problem
could be related to the size of the output). However, in this case I suppose
we also have to suspect timing issues between Word and your e-mail client,
or Word and MAPI . I suppose capacity (e.g. of your e-mail client's message
store) could also still be a problem but the random nature of the problem
suggests otherwise.
The only suggestions I can make are that if you are in a position to
experiment without annoying large numbers of people, you could try
a. using a different e-mail client (e.g. Outlook Express) if you are using
SMTP to send (HTML e-mails not supported in that case)
b. if you're using Outlook with Exchange Server, try simplyfying your
Outlook setup and/or changing the way Outlook synchronises with Exchange
Server. e.g. I would probably try to ensure that Outlook's attention is
completely on the merge, e.g. it doesn't start trying to receive any
records, doesn't start trying to autoarchive stuff in the middle of the
merge) and I might try changing the way Outlook syncs. from "cached mode"
(sorry, I can't remember the options off the top of my head)
c. a "one merge per record" approach I can't give you a reference right now
but if you search this group in Google Groups for Peter Jamieson
activerecord you should find various macros for doing that kind of thing.
My guess is that that appraoch will actually be worse but I suppose it is
worth trying. Or try Doug Robbins' approach at
http://word.mvps.org/FAQs/MailMerge/...ttachments.htm
--
Peter Jamieson
http://tips.pjmsn.me.uk
"wg_tech" wrote in message
...
we are using Office 2007, trying to do a word email merge to send to a
large
number of email addresses. We will not run into the spam issues because
we
are sending only to in-house email addrs directly from exchange acct to
others.
Word stops responding (hangs) during the merge, we originally thought to
many for Word to handle, so we cut the list down to 255 and still the same
problem. Then, we tried again just to see with 1200 and all worked. So
there is no real pattern to the hangs. Have searched the web and other
have
similar issues. We have 1G ram, 80G hd, dual core proc, on this single
task
machine since we will be sending 1 to 2K emails per session.
Any information is greatly appreciated.