"turkishjim" wrote in message
...
I too have recently started having this problem ( I am using Office
2000
Premium): whenever I try to open Word or a Word document the taskbar
shows
"requesting virus scan" and the program stops responding. If I leave
it alone
and do something else, Word will open after about 12 minutes, but is
then
liable to hang at the slightest provocation. (Incidentally Excel
also
"requests a virus scan" but this takes less than a second.)
I note there are many posts on this subject scattered across the
groups, but
99% of these relate to an incompatibility with Norton Antivirus: I
have never
had NAV on my PC and use the free version of AVG. I have tried
unticking the
"scan documents" box in AVG but this seems to make no difference
except bring
up a dire warning that my PC is unprotected. I have also tried a
repair
installation of Office and deleted the "normal.dot" file but neither
had any
effect. Any suggestions would be welcome.
--
Athlon 64 3500+, MSI K8N, 1Gb DDR RAM, 120 Gb SATA self-built with
XP Pro +
SP2. Still a relative newcomer, though.

I've had exactly this problem in the last few days with Word 2002. As
you say, 99% of solutions refer to Norton, but I run AVG7 Free. Tried
all the usual, and not so usual fixes, and got so confused in the end
I don't recall where I saw the eventual answer.

Rather than delete 'normal.dot', the advice was to rename it
'normal.old' - subsequently Word produces a new 'normal.dot' and
'requesting virus scan' lock-up disappears!

Worked for me - hope it does for you.

- -
Martin in Moray, Scotland