Ronica wrote:
why do I see a long line on the top & bottom of my page. It looks
like whoever created the document put it in the header & footer, but
I can't access it to change or remove

It's probably a border applied to the paragraph in the header and footer.
Open the header and go to Format Borders & Shading.

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Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org