See http://word.mvps.org/FAQs/Formatting/TextReflow.htm

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"confusedinbc" wrote in message
...
My formatting changes when I email the document, how do I set it. I tried
sending it in RTF and it still won't work (problems with XP and other
versions).