It seems to me there are two possibilities he
1. You haven't saved the toolbar in the custom template. You can check this
using the Organizer - if you find the toolbar is actually stored in your own
Normal.dot then you can transfer it (and any related AutoText entries) to
the custom template. Better still, check in the custom templates as received
by the users.
2. The toolbar isn't immediately visible to users, and they don't know how
to turn it on. You could get around that one either by instruction or by
using an AutoNew/AutoOpen macro to make the toolbar visible.
Note that the fact that you see the toolbar when you open a document sent
back to you doesn't mean the toolbar is "in" the document - it would also be
visible if it was in the template Word has attached to the document on your
machine (a likely situation, if you have stored your template in the normal
place).
--
Margaret Aldis - Microsoft Word MVP
Syntagma partnership site:
http://www.syntagma.co.uk
Word MVP FAQ site:
http://www.word.mvps.org
"Sharon M." wrote in message
...
Hi folks,
A really frustrating problem here. I have developed a template that has
its
own floating toolbar (the main content being a number of AutoText entries
applicable to the template).
I have sent the template to a number of users for testing. Some of the
users
have reported that there is NO TOOLBAR!! In case this is attributed to
network restrictions (or such like) I then created a document from the
template and sent that. One user got the document *with* the toolbar ...
another didn't. One tester who created a document from the original
template
(but who didn't have the toolbar) sent me a document she had created based
on
the template. Lo and behold ... the toolbar! There it was ... large as
life.
So, given the detailed explanation above, what (pray) can be the reason
for
users not having access to the toolbar. Even my suggestion to go looking
for
it (View, Toolbars ...) didn't reveal its presence.
I have developed the template in Word XP, the users with the problem have
Word XP. I'm at a total loss ...
Thanks for any hint of a resolution!
Sharon M.