update: i tried scrolling pages in microsoft word, on my home dell, 4600
(april 2004 purchase). no problem scrolling. i guess dell doesn't want to
replace the video card, & most notable is the quote by dell rep:
" I have checked the same in my system and in other systems but this is
quite normal so need not call it a problem...."

i will call dell from work & i'll advise this group of future status.

possibly, from here, could someone answer my question i posed to dell?

if the video card was changed to a different brand, would it stop the
disappearing pictures problem?

thank you, len kiesling
"
"Leonard F. Kiesling" wrote in
message ...
i wrote to dell.one rep agreed that i'd have to wait for intel to provide
an
updated driver. then i queried if changing the video card would solve the
problem. here's what dell wrote back:

"Dear Mr. Kiesling,


Thank you for contacting Dell Technical Support.

I understand that you want to know about the disappearing pictures
while scrolling a microsoft word document" problem?

I have checked the same in my system and in other systems but this is
quite normal so need not call it a problem.

It is a normal feature of this application."

i disagree with dell. this does not happen on my old windows 98. & the
lowering of hardware accellerator fixes it. will check my computer with xp
home & report back.

thank you, len kiesling



"Leonard F Kiesling" wrote in
message ...
thank you all. update: i wrote to dell, who directed me to a link, to,
again, update the display driver. the update was 7-2004. the update i
first
completed had a higher file # which leads me to believe my first update
was
a newer driver. either way, problem still not solved! other than the
work
around method. i wrote to dell advising same. waiting for reply.

i secured the service tags of 3 machines from dell info on each hard
drive.
the 4th was from the label on the case.
i too thought each machine would have a seperate service tag #. 4 were
purchased at one time about 3 months ago, & the 5th was purchased later.
all
same tags!

should i just wait for intel to provide a new driver? should i switch
back
to first updated driver? if so, how?
thanks to all, len kiesling (writing from home machine)

"TF" terryfarrell%40%6d%73%6e%2ecom wrote in message
...
Definitely.

Terry Farrell

"Suzanne S. Barnhill" wrote in message
...
:I thought the service tag for each machine was unique.
:
: --
: Suzanne S. Barnhill
: Microsoft MVP (Word)
: Words into Type
: Fairhope, Alabama USA
: Word MVP FAQ site: http://word.mvps.org
: Email cannot be acknowledged; please post all follow-ups to the
newsgroup
so
: all may benefit.
:
: "Leonard F. Kiesling"
wrote
in
: message ...
: ann, i have checked 3 of the 5 systems. they have same service tag.
i
: assume
: the others will be the same. # 69HPT51. my display adapter is same
as
: stated
: below. the others show display adapter as: 82915G. possibly mine is
: different since i had updated the driver thru dell's site(?).
:
: thank you, len kiesling
:
:
: wrote in message
: oups.com...
: Leonard,
:
: Intel has confirmed that it is a problem with their driver for
the
: 82915G/GV/910GL Express Chipset Family of display adapters. They
say
: that they will address the problem in a new release of the
driver.
:
: If you wouldn't mind emailing me the service tag for your PC, I
can
: demonstrate clearly to Dell that the problem is occurring on many
PCs.
: Reducing the graphics acceleration a level below that which
DirectX
: uses is a temporary workaround.
:
: Thanks for your help!
:
:
:
: Ann
:
:
:
: