It sounds like the issue you are experiencing is related to the visibility settings for headers and footers in Microsoft Word. Here are some steps you can take to try and resolve the issue:
- Check the visibility settings: In Word, go to the "View" tab and make sure that the "Print Layout" view is selected. Then, click on the "Print Layout" button in the "Views" group. This should display the headers and footers in your document. If they are still not visible, go to the "File" tab, click on "Options," and then select "Display." Under the "Always show these formatting marks on the screen" section, make sure that the "Show drawings and text boxes on screen" option is selected.
- Check the header and footer settings: Make sure that the headers and footers are set up correctly in your document. To do this, go to the "Insert" tab and click on "Header" or "Footer." Make sure that the correct header or footer is selected and that it contains the content you want to print. You can also try deleting the existing header or footer and adding a new one to see if that resolves the issue.
- Check the printer settings: Make sure that your printer is set up correctly and that it is not causing the issue. Try printing a different document to see if the issue persists. You can also try updating your printer drivers to see if that resolves the issue.
- Try copying the content to a new document: If none of the above steps work, try copying the content from your existing document to a new document. This can sometimes resolve formatting issues that are causing problems with headers and footers.
I hope these steps help you resolve the issue with your headers and footers not printing. If you have any further questions, feel free to ask!