In Tools|Customize|Commands, select category All Commands, then look for
MailMergeHelper and drag it to a menu or toolbar.

NB, Word 2003 does not suppress blank lines if the relevant fields are
nested in an IF or INCLUDETEXT field, whatever setting you choose, but that
should not cause a problem in the situation where you want to retain blank
lines.

"Patricia" wrote in message
...
I want to retain blank lines for blank fields in a mail merge. Where do I
set this? It was so easy in Word 2000. My merge works fine except for
this
one problem.