Perhaps she turned on "filter keys."
Start Control Panel Accessibility Options
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
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"Cawalti" wrote in message
...
My 95 year old mother was working with her new Dell computer using Word
2002. She has Windows XP Media. When I installed Word on her computer, it
worked properly. Then she did something to cause some problems:

1) backspace key will only delete one character, then freezes
2) delete key only deletes one character, then will not work
3) Each key I click on the keyboard I hear a noise coming from the
computer.

I uninstalled Word, then reinstalled it..no luck. My Mom accidentally
altered something in Word because for 2 weeks this program worked
perfectly.
Any suggestions will be appreciated.