If the problem is just that you've still got adaptive menus and toolbars
enabled, go to Tools | Customize | Options and select "Always show full
menus" and "Display Standard anf Formatting toolbars on two rows."

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Lou" wrote in message
...
Using Word XP/Win XP and I'd like my toolbar to always
look the same every time I start a new document. Do I
change Normal.dot and if so, how?
thanks so much
Lou