See "You cannot share the Normal.dot file among multiple users in Word"
http://support.microsoft.com/?kbid=811468
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site:
http://word.mvps.org
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"Sully" wrote in message
oups.com...
We use a centralized global template on the network, with shortcuts in
the users Startup folders (in Office, not Word). Occassionally, a
user's system will cease connecting and showing the toolbar that gives
them access to the global template (and its related templates). When I
look in their Startup folder, the shortcut is still there, and the
properties indicate that the target is correct, and if I click on "Find
Target" it does so successfully, and meanwhile ump-teen other users are
pointing to the same global template and functioning normally. Any
idea what gives? Sometimes deleting the shortcut and recreating it
works and sometimes it doesn't. So far, everytime I've copied the
global template to the Startup folder, it works, but that makes
maintenance awkward. Any suggestions?