Hi ?B?S0I=?=,

I have a similar problem. I am using Office XP on windows 2000. When I open
any word document it shows me a file conversion dialog box. No matter which
option I select the text is garbled. When I click Reply in outlook the same
file conversion dialog box appears.

The problem doesn't sound familiar. My best guess would be a damaged
Normal.dot template, though.

If you hold down CTRL when starting Word, to go into Safe Mode, does the
problem go away for the moment?

Have you tried Help/Detect and Repair?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004)
http://www.word.mvps.org

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