See http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"Tammi" wrote in message
...
When I open an existing word document, or try to start a new one, there
are
no menus. There are no toolbars. There use to be. I tried uninstalling
and
reinstalling, still have the same problem. The menus and toolbars are
still
intact in Excel.