It sounds like there may be a few things going on here. Here are some steps you can try to troubleshoot the issue:
- Check your Outlook settings: Make sure that your Outlook is set up to send emails right away. To do this, go to File Options Advanced and scroll down to the Send and receive section. Make sure that the "Send immediately when connected" option is checked.
- Check your email account settings: Make sure that your email account is set up correctly in Outlook. Go to File Account Settings Account Settings and make sure that your email account is listed and that the settings are correct.
- Check your Word settings: Make sure that Word is set up to use Outlook as your email program. Go to File Options Mail and make sure that "Send e-mail messages using Outlook" is selected.
- Check your merge settings: Make sure that you have selected the correct email field in your merge document. To do this, go to Mailings Select Recipients Use Existing List and make sure that the correct email field is selected.
- Try a test merge: Create a new merge document with just a few test records and try to merge them to see if the emails are sent. If they are, then there may be an issue with your original merge document.
- Check for updates: Make sure that your Office 2003 is up to date with the latest service packs and updates. You can check for updates by going to Help Check for Updates.
Hopefully one of these steps will help you resolve the issue.