The OP was talking about a custom document template that had a toolbar, not
normal.dot or another global template.

Copying normal.dot into existing systems is never the way to roll out
customizations. See http://addbalance.com/word/movetotemplate.htm for
step-by-step instructions on moving / sharing / copying / backing-up
customizations including AutoText, AutoCorrect, keyboard assignments,
toolbars, macros, etc.
--

Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!

My criminal defense site: http://addbalance.com
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"Margie Mac" wrote in message
...
Weird - sounds like the original normal.dot templates are loading again...
is
it just one user? Wonder if he made changes to a doc that existed before
your template update - maybe if he then accidentally updated the
normal.dot
again if the older version somehow kicked back in and loads when he boots
up?

Guess you can't just rename normal.dot and reboot if you've rolled out
your
toolbars another way?


"Gina" wrote:

I created a template with macros and made customized toolbars to use
them. I
distrubuted the template and it was working fine for a week. Yesterday a
user
told me that he opened the document he created based on the template and
the
toolbars were gone (they're not showing as available in View-Toolbars).
What
happened?

We're using Word 2003 (we do not have Acrobat 7.0).

Sorry if this is a re-post. I thought I posted this yesterday, but can't
find the post today.

Thanks.