While he could do with some housekeeping on his folder structure - the
Office Plug-in for Norton AV has been notorious over the years and should be
switched off.
With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows Start
Run e.g.
regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"
Change the path as appropriate.
--
Graham Mayor - Word MVP
My web site
www.gmayor.com
Word MVP web site
http://word.mvps.org
Ant wrote:
OK, I will try them later. He's using old Norton AntiVirus Corporate
Edition v7.6... with the latest weekly Wednesday definitions. Yes, he
can start a blank new document. Also, opening documents via Windows
Explorer is fine. It is not always reproducable and pretty much random
(even after the hang and restart, it opens fine then). Winword.exe's
CPU usage goes to 100% when stuck.
Also, I noticed he has over 1,100 files (not just *.doc) in my My
Documents (not including subfolders/subdirectories)! Wow. I wonder if
that's the problem.
His printer is an old HP LaserJet 6P (parallel) and Office Jet 6100
series (USB) with the latest drivers that exist.
On 7/10/2009 7:35 AM PT, Terry Farrell typed:
Well the FAQ covers problems that match that too.
So he can open Word to its blank document, edit and then save it.
But he cannot open existing docs?
Which AV is being used?
What happens when opening in Safe Mode? From Start | Run, type in
winword /a
and press Enter. Now try File | Open. Does it still freeze?
If it still freezes in Safe Mode, delete and reinstall the printer
driver - first making sure it is the latest printer driver from the
manufacturer's support site.
On 7/10/2009 12:50 AM PT, Terry Farrell typed:
Usually a corrupt normal.dot or corrupt/missing printer driver. But
try the FAQ for detailed help:
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm
He doesn't have problems opening Word. He has problems with Word's
open document feature/option (open dialog box).