If you are running Norton AntiVirus, disable the Office Plug-in, which
causes both symptoms.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"hjbunger" wrote in message
...
i try to open my word documents and it says that they are unavailable, as
well as that annoying normal template save thing, WTF!!!