Hi Cindy,
The computers are the standard computers from dell, different model from
different years, all using the standard mouse driver that comes with the
operating system, XP PRO. Some of mouses (mice) are dell, some are
Microsoft, so Id say its has nothing to do with the hardware or drivers,
but, since you mentioned it, I opened a large document, using the up and down
arrows with no problems, but as soon as I used the scroll wheel, I
encountered the same problem, hhhmmm strange, the Microsoft and dell mice
using xp pro mouse drivers, with all widow updates. Im the IT manager for an
aerospace company and I dont know what to make of it.
"Cindy M." wrote:
Hi Steve,
I've never seen the problem you describe, nor seen it reported. And I've been
using and supporting Word since version 2.0...
Are these desktop systems all the same hardware and Windows version?
My best guess would be that there's something in the Windows/mouse driver
configuration that may be having difficulties...
I have office pro 2003 on multiple
regular desktop computers. This same problem happens to all of them.
I have some document around fifty or sixty pages long. Usually, the first
indication of this problem is when I scroll up to the top of the page with
the mouse wheel and it stops around line five or six. I can scroll up or down
but it won€„¢t go higher. If I scroll up at that point using the scroll bar,
then the vertical and horizontal scroll will change every time, but it can
still change without me scrolling all the way up.
I€„¢m writing a book and some document have five or six chapter in it, fifty
or sixty pages. This scrolling problem is a problem I€„¢ve always had with
2003, on all the multiple chapters, on different document. I can open the
document up, everything works fine for a while, then suddenly the scroll
reverses. I can open the document on a different computer, the scroll works
fine, then suddenly it happens there to, it reverses.
I thought it was a bug in word, since I€„¢ve seen other people complaining
about this same problem on the internet, but every now and them, I get the
same reversing scroll problem in excel, and with only one page.
Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org
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