I was pretty sure the information was near the top of the link I gave:
http://support.microsoft.com/kb/921541
If not, try
http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm
(even though your problem has nothing to do with missing menus)
Peter Jamieson
http://tips.pjmsn.me.uk
dsimmonds_neca wrote:
thank you
i ran the diagnostics and it didn't help as you suspected
how do i check the registry?
what i've discovered is that my mail merge works i just can't preview it. if
i do a print preview i see it, if i run an error report i can preview and
print it. it's just the preview button that no longer works. strange