What reregistering does is reestablish Word's ownership of the .doc and .dot
file types and determine the appropriate actions for them. In Windows
Explorer, right-click on a .doc file. Which action is boldfaced? If it is
New rather than Open, then this is the problem. Your IT department surely
knows how to correct this.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Don Dargel" wrote in message
...
Whatever registry changes what the re-register was supposed to have made
did
not work. Does anyone know what specific registry setting(s) we should
look
for? Deskside support indicated that they uninstalled Word and
reinstalled
but I think these registry settings are still hanging around.....

THANK YOU IN ADVANCE!!!!!!!!!!!!!!!!!!!

"Suzanne S. Barnhill" wrote:

The solution is still the same; the file action for .doc in the Registry
has
been changed from Open to New. You must reregister Word as instructed.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"Don Dargel" wrote in message
...
THANK YOU FOR THE REPLY....CLOSE....SO CLOSE.... This is an existing
file
created by another Word97 user. The file opens correctly, with the
correct
file name, when Word97 is already running. When you chose the file
from
within explorer...it opens with the Document#....as if it were a new
document.

THANKS IN ADVANCE!!!!

Don Dargel

"garfield-n-odie [MVP]" wrote:

The default action in the Windows file association for .doc files
is probably set to "new" instead of "open". Try re-registering
Word as described at
http://www.word.mvps.org/FAQs/AppErr...gisterWord.htm .

Don Dargel wrote:

I have an EU on Word97. When they open a word document from
explorer,
it
opens the document with a new DOCUMENT# (ie...DOCUMENT1,
DOCUMENT2)
and not
the original file name. When they open the file from within Word
when
its
running, the file opens with the correct name.

THANKS IN ADVANCE!!!!!!!