I don't see anything about that error with that printer on Dell's,
Microsoft's or Lexmark's site.
Can you possibly email me a copy of a document that exhibits the problem? I
will install the driver for that printer here and see if I can replicate
(and maybe solve) the problem.
Send to problem(at)thetysons.org (replace (at) with @)
--
Herb Tyson MS MVP
Please respond in the newsgroups so everyone can follow along.
http://www.herbtyson.com
"Harvey" wrote in message
...
It is model 720. One of those cheapies that come with a new computer.
"Herb Tyson [MVP]" wrote:
What is the model number of that Dell printer?
--
Herb Tyson MS MVP
Please respond in the newsgroups so everyone can follow along.
http://www.herbtyson.com
"Harvey" wrote in message
...
I installed the print driver to my computer, but continue with the same
problem. I have a second (legal) copy of Word and installed it on the
computer the printer is hooked up to. I then created a page size in
that
copy
of Word with the same dimentions/settings as on my other computer,
wrote
out
a document and got the same error and results. It just seems Word is
not
compatible with this printer and odd page sizes. I am not exactly happy
with
this Dell printer anyway (ink to expensive)- it just came with the new
computer. My plans are to purchase a different brand printer (probably
HP)
at
some point in the near future and that will probably solve the problem.
"Herb Tyson [MVP]" wrote:
Word not being on the other computer shouldn't make a different.
Two more things... First, did you install the printer driver locally,
or
are
you using the shared printer across the network without having
installed
a
driver to computer with Word on it?
Second... What happens if you connect the Dell printer directly to the
problem computer? Do you still get the error and skewed printing?
--
Herb Tyson MS MVP
Please respond in the newsgroups so everyone can follow along.
http://www.herbtyson.com
"Harvey" wrote in message
...
I do not have office installed, just Word that was installed (along
with
MS
Works) when I purchased the computer. I do not have MS Office
Document
Image
Writer print driver, nor do I have the Adobe PDF print driver. I did
start
Word in Safe mode and the same error and print results were
produced.
I checked for a new printer driver, but there is no updated driver
available
from the Dell site.
I do appreciate the help in trying to resolve this problem, but due
to
the
few times that I try to use this feature, it may be less trouble to
just
use
the work around of resetting the margins in a standard page.
One thing I just thought of is that I do not have Word installed on
my
new
computer that the printer is connected to (Dell is currently
installing
Wordperfect instead of Word on their computers which is a bit
annoying). I
don't know if that should make a difference or not.
Again, thanks for helping with this.
"Herb Tyson [MVP]" wrote:
From what you've said, it doesn't sound like you're doing anything
wrong
in
Word, since you're doing what I'm doing, and I'm not getting a
margins
error, and I am getting the expected results. To confirm that it's
a
printer
driver issue, though, if there is another printer available, you
might
try
printing to it to see what happens. If you don't have another
printer
available, another testing option is to print to the Microsoft
Office
Document Image Writer printer driver (assuming it's installed) or
to
an
Adobe PDF driver (if it's available). In any case, the resulting
output
should resemble the expected paper result. If you continue to get
the
margin
error and things are skewed off to the right, then there probably
is a
settings problem.
If it does look like a settings problem, you might try starting
Word
in
Safe
mode to see if the problem still occurs. To start in Safe mode,
hold
the
Ctrl key when you start Word, and keep it held until Word shows up
on
the
taskbar. Switch to Word, and say Yes to starting in Safe mode.
--
Herb Tyson MS MVP
Please respond in the newsgroups so everyone can follow along.
http://www.herbtyson.com
"Harvey" wrote in message
...
Thank you.
Yes, I did use File/Page Setup and the Paper tab to set the paper
size.
Also
the Margins tab to set the margins. I tried a second time to set
up
a
new
page with the same dimentions and saved it as a Template, but it
still
produced the same result. For me everything looks correct until I
try
to
print.
The printer is a Dell printer (which I think is actually
Lexmark). I
mention
this because I searched around and saw a note that Word uses the
print
driver
in some way to handle paper sizes and in some cases that does not
work
correctly. If that is, in fact, true it may be my printer/driver
in
combination with Word is not producing the correct output. At
this
point I
have not searched for another driver as one work around is to use
a
standard
size page and change the margins to position the output in the
correct
area
on the smaller page size. I don't use this size very often so it
is
not
critical for me to go to that bother. On the other hand if that
is
not
the
cause, then I would like to know if there is problem with my
installation
of
Word which can or needs to be corrected.
"Herb Tyson [MVP]" wrote:
How did you set up the new page size? In Word's File - Page
Setup -
Paper
tab? When I do that, it works as expected. Can you give the
exact
steps
you're using so we can try to replicate? (Hard to solve a
problem
if
it
doesn't occur for the solver.)
--
Herb Tyson MS MVP
Please respond in the newsgroups so everyone can follow along.
http://www.herbtyson.com
"Harvey" wrote in message
...
Using Word 2002 I set up a new page size of 5.5" wide X 8.7"
long
with
left
and right margins of 0.5" each. In the print preview the data
is
displayed
according to these dimensions.
When I go to print I get the following error message:
The margins are set outside the printable area of the page. Do
you
want
to
continue?
If I choose Yes, it prints off the page to the right and the
left
margin
starts at approximatley 2.25" instead of 0.5". If I choose No
it
takes
me
back to the document as expected.
I am printing across a LAN to a printer connected to another
computer,
not
a
network printer. I have no problem getting the correct page
size/print
when I
use Wordperfect on this same computer and setup so I am
assuming
this
is
something specific to Word rather than my computer setup.
I woould appreciate any help to correct this problem.