In response to the answer to the questions in the post:
What command are you using to close the document? I use both the small €˜x,
the €˜Close icon, the €˜Close option under the File menu, and the Alt + F4 on
the keyboard.
Do you have more than one document open when this occurs? No.
Does it happen on every document? I believe so. I haven't pinned down an
example of when it didn't.
Does the issue occur if you start Word in Safe Mode? Exit Word, hold Ctrl
and start Word. Continue holding Ctrl until you are prompted to start Word in
Safe Mode. Yes.
"John" wrote:
I have the same problem and posted a question two times, and the one answer I
got did not help. Here is my question.
When I close a document using Ctrl+F4, Word 2003 closes also. This happens
when there is just one Word document open. This just started happening a few
weeks ago, and is inconsistent. Right now it is doing it all the time. How do
I keep it
from doing that? The answers on previous threads on this same topic did not
help. Is there a straight-forward way to fix it?
"PJSharp" wrote:
OK, dumb question here. OK 2 or 3 of them. I don't know how to post to the
newsgroup. I'm having the same problem with Word 2003. I don't know how to
replace the normal.dot file, or what to replace it with, or what the
ramifications are.
"Beth Melton" wrote:
Glad to hear you have the issue sorted - thanks for the update. :-)
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Co-author of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/boo...x#AboutTheBook
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
"Kathy - Lovullo" wrote in message
...
We were able to fix this problem by replacing the normal.dot file.
I'm not sure if the problem occurred in Save Mode, but I do know that it
occurred regardless of whether you used "File - Close" from the menu or by
clicking the bottom of the 2 X's to close the document only. It was not
specific to a document but was occurring in every document.
"Beth Melton" wrote:
What command are you using to close the document? Do you have more than
one
document open when this occurs? Does it happen on every document? Does
the
issue occur if you start Word in Safe Mode? Exit Word, hold Ctrl and
start
Word. Continue holding Ctrl until you are prompted to start Word in Safe
Mode.
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Co-author of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/boo...x#AboutTheBook
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
"Kathy - Lovullo" wrote in
message
...
We are also having this problem. However it is on Word 2003, not 2007.