I don't think Vista will make any difference. I suspect that the problem is
an adverse inter-action between Word and the Printer driver that will need a
new driver to fix.
..
Without checking back through the thread to check, have you tried setting
the font colour to black (as opposed to the default auto)?
--
Graham Mayor - Word MVP
My web site
www.gmayor.com
Word MVP web site
http://word.mvps.org
John LLLIII wrote:
Thanks, I had found that link and downloaded and installed both the
firware mentioned and driver software. No Joy. I am completely
befuddled. I cross posted this problem on the XP General Discussion
under printers, but have not seen a response. That section looks
like it is rarely visited, but I am hopeful. I am reluctant to
upgrade to Vista but that may be my only way to resolve the problem.
What do you think?
John
"Graham Mayor" wrote:
OK - but I suspect you are not going to like the answer. Word can
only format a document in a way allowed by the printer driver. The
relationship between Word and the driver is much tighter than is the
case with most other software. Check that the driver (and firmware)
available on line at
http://wwwuk.kodak.com/global/en/ser...dLang uage=en
for your operating system match those that you have and if necessary
upgrade.
--
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
John LLLIII wrote:
Sorry.
safe mode. No difference.
It is all documents. For instance when I try to print a document
from Outlook all I get is the blue print. No black and white.
It is not the printer. A full test of the printer, includint
scanning a document and printing (local on this printer) prints B/W
just fine.
I have tried updating Windows again. No Joy. One of those was a
Kodak fix which I also applied. I reset the system to an earlier
date hoping to eleminate all updates, No Joy.
Will try safe mode again but don't expect to see any difference.
I have reloaded the Kodak driver. No Joy
Updates something called Pdf 995 to version 9. No joy.
I will do anything I am capable of doing but I have decades missing
where computers never existed so I am behind the power curve
understanding how all this stuff plays together.
I appreciate the attemps to date.
John
"Graham Mayor" wrote:
The particular questions we
Is it just this one document? Or is it all documents?
What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe mode
prompt appears, click Yes).
--
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
John LLLIII wrote:
I thought I did. Here is again is the answer to his question.
MS Windows Home editon
Version 2002
SP2.
"Graham Mayor" wrote:
Answering the questions you have been asked might be a start.
--
Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
John LLLIII wrote:
I don't know where to turn. I called Kodak product support and
cannot get by the local support people to people who understand
the hand shaking between Windows software and their Adobe easy
share software. It looks like a windows problem. For instance,
if I try to print a copy of this page using the printer icon on
the header line all I get is the color, not the b/w text. I just
did it and all I got was color. How can I get help from Windows
people, or do I need to go out and by Vista?????????
"Herb Tyson [MVP]" wrote:
Is it just this one document? Or is it all documents?
What happens if you start Word in Safe mode? Does it print okay
then? (hold the Ctrl key as Word is starting; when the safe
mode prompt appears, click Yes).
--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
"John LLLIII" John wrote in
message
...
Cannot figure where the problem is or how to resolve it. I
have a Kodak 5500
printer which has work flawlessly. It prints documents OK
from other applications.
Here is what it does. When I print it a document (one that I
have printed in the past without problems) all I get is the
words highlighted in color. The rest is blank.
Hints; The only changes I have made to my system is to go to
Chrome as a browser. Also, I recieved a excell document and
opened it but did not try to
print it. Any ideas?