Jay,
Thanks for the idea. I found pdfmaker.dot in the startup folder, deleted it
and normal.dot (Again) and restarted. Still have the same issue.
"Jay Freedman" wrote:
The magic words are "it works in safe mode". That means the problem is
caused by an add-in, a damaged normal.dot template, or a damaged
registry entry. Since you've already replaced normal.dot and the Data
registry entry, that leaves an add-in as the likely cause.
Read
http://www.word.mvps.org/FAQs/Custom...sInstalled.htm
and http://office.microsoft.com/en-us/as...514521033.aspx
for all the things you need to track down.
--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
On Mon, 18 Jun 2007 15:04:00 -0700, Chicago484
wrote:
I have a user who cannot select text or use the scroll bar in Word 2002. He
can select menus. It works fine in safe mode or in other programs. It also
works using shift with the arrow keys. I have reinstalled, recreated
normal.dot and deleted the word data registry entry. The problem occurs
whether I use the laptop mouse or an external mouse. This is the second user
with the same problem. Both have IBM Thinkpads. Doubt any of you can solve
this one.
--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
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