Disable the Office Plug-in in Norton AntiVirus.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"john Ash" wrote in message
...
I've got the same problem, and I also got the same message while working
in
Word2000. I thought upgrading would solve it but it didn't, so we're in
the
same boat, and MS has nothing helpful in its knowledge base. sometimes it
goes to "safe" mode when a file is actually opened, but normally only the
not
available message comes up, so I'm using Wordperfect12 which converts Word
docs easily.

"BummedOutWith2003" wrote:

Just upgraded from Office2000 to Office2003. I did the recommended
installation for all products. No errors, no problems. Now, when I
attempt
to open a document created with the older version of Word (2000), it
will not
open and displays a "file not available" message. I downloaded the
Office2003 - Converter, but it hasn't changed anything. I am also
unable to
access the "FileVersions" menu option, or access "ToolsOptions"
either, as
they are both grayed out. Any thoughts on how I can get past this
problem?

Thanks for any help you can offer!