Using Word as your email editor does make a (bad) difference.

Macros and toolbar changes are stored in normal.dot by default. Email may be
using a different template to start Word. You may not be saving the changes
to normal.dot when you close.

If you store your changes in a different global template, they will stick.
See http://addbalance.com/word/movetotemplate.htm for step-by-step
instructions on moving / sharing / copying / backing-up customizations
including AutoText, AutoCorrect, keyboard assignments, toolbars, macros,
etc.
--

Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://www.mvps.org/word which is awesome!
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"Carol" wrote in message
...
Using Word 2003 and had macros and autotext when converted over to Office
2003 which worked well. Now when I create a new macro, it works while I
have
Word open after creating it but when I close Word and reopen the macro is
not
longer there and the toolbar button disappears.
I'm stumped. Help please...I also use Word as my email editor---would
that
make a difference?