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#1
Posted to microsoft.public.word.mailmerge.fields
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Send to Mail Recipient
I am attempting to send a form mail in Word 2007 by using the Mail Merge and
and the Send to Mail Recipient command. While the email sent without a hitch in previous tests, now any time I try to use the Send to Mail Recipient command it prompts me to save the file, and then closes Word completely. The problem only seems to occur when Mail Merge is in use, and documents that do not have mail merge send without trouble. Does anybody have any idea what the problem may be? |
#2
Posted to microsoft.public.word.mailmerge.fields
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Send to Mail Recipient
If the previous successful tests were conducted prior to the installation of
Service Pack 2, this may be another of the bugs introduced with that Service Pack. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Mathew Winder" Mathew wrote in message ... I am attempting to send a form mail in Word 2007 by using the Mail Merge and and the Send to Mail Recipient command. While the email sent without a hitch in previous tests, now any time I try to use the Send to Mail Recipient command it prompts me to save the file, and then closes Word completely. The problem only seems to occur when Mail Merge is in use, and documents that do not have mail merge send without trouble. Does anybody have any idea what the problem may be? |
#3
Posted to microsoft.public.word.mailmerge.fields
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Send to Mail Recipient
Thanks a lot for the response, but the tests were only done at the end of
last week, and I believe Service Pack 2 has been on this computer much longer than that. I will definitely try sending the file on a different machine and see if that resolves the issue, otherwise I'm still at a loss. Thanks again. "Doug Robbins - Word MVP" wrote: If the previous successful tests were conducted prior to the installation of Service Pack 2, this may be another of the bugs introduced with that Service Pack. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Mathew Winder" Mathew wrote in message ... I am attempting to send a form mail in Word 2007 by using the Mail Merge and and the Send to Mail Recipient command. While the email sent without a hitch in previous tests, now any time I try to use the Send to Mail Recipient command it prompts me to save the file, and then closes Word completely. The problem only seems to occur when Mail Merge is in use, and documents that do not have mail merge send without trouble. Does anybody have any idea what the problem may be? |
#4
Posted to microsoft.public.word.mailmerge.fields
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Send to Mail Recipient
After doing a completely clean install of Office I'm still running into the
same error. It seems my only option at this point is to work at a different computer, but if anybody else has an oddball idea, I'd be extremely grateful. "Mathew Winder" wrote: Thanks a lot for the response, but the tests were only done at the end of last week, and I believe Service Pack 2 has been on this computer much longer than that. I will definitely try sending the file on a different machine and see if that resolves the issue, otherwise I'm still at a loss. Thanks again. "Doug Robbins - Word MVP" wrote: If the previous successful tests were conducted prior to the installation of Service Pack 2, this may be another of the bugs introduced with that Service Pack. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Mathew Winder" Mathew wrote in message ... I am attempting to send a form mail in Word 2007 by using the Mail Merge and and the Send to Mail Recipient command. While the email sent without a hitch in previous tests, now any time I try to use the Send to Mail Recipient command it prompts me to save the file, and then closes Word completely. The problem only seems to occur when Mail Merge is in use, and documents that do not have mail merge send without trouble. Does anybody have any idea what the problem may be? |
#5
Posted to microsoft.public.word.mailmerge.fields
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Send to Mail Recipient
The examples I've tried here (fully patched SPs etc.) work OK. However, it
looks as if Word tries to reconnect to the data source, in at least some cases, and may pop up some of its dialog boxes when doing that. For example, it pops up one of the character delimiter dialog boxes in at least one case here. That happens before you get to the point where the email header is displayed. But then everything else seems to go OK. What I wonder is whether in some cases Word is trying to reconnect to the data source, failing, not reporting an error and crashing instead. However, there's still the question of why one computer is different. If opening the mail merge main document in the first place is not problematic for any user, it's not at all obvious why opening it again would be. Peter Jamieson "Mathew Winder" wrote in message news After doing a completely clean install of Office I'm still running into the same error. It seems my only option at this point is to work at a different computer, but if anybody else has an oddball idea, I'd be extremely grateful. "Mathew Winder" wrote: Thanks a lot for the response, but the tests were only done at the end of last week, and I believe Service Pack 2 has been on this computer much longer than that. I will definitely try sending the file on a different machine and see if that resolves the issue, otherwise I'm still at a loss. Thanks again. "Doug Robbins - Word MVP" wrote: If the previous successful tests were conducted prior to the installation of Service Pack 2, this may be another of the bugs introduced with that Service Pack. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Mathew Winder" Mathew wrote in message ... I am attempting to send a form mail in Word 2007 by using the Mail Merge and and the Send to Mail Recipient command. While the email sent without a hitch in previous tests, now any time I try to use the Send to Mail Recipient command it prompts me to save the file, and then closes Word completely. The problem only seems to occur when Mail Merge is in use, and documents that do not have mail merge send without trouble. Does anybody have any idea what the problem may be? |
#6
Posted to microsoft.public.word.mailmerge.fields
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Send to Mail Recipient
I'm not seeming to have any trouble connecting with the data source itself -
I am able to pull the information into Word, and have no trouble previewing it in the Mail Merge viewer. It only crashes directly after pressing the Send to Mail Recipient button. Usually the ribbon containing the email options appears for a split second, and then the "Do you want to save changes to...?" dialog box pops up. Depending on the option chosen, Word will then close. I think any fix we try to do to it at this point is just a shot in the dark, but I'm still willing to try any suggestions you might have. "Peter Jamieson" wrote: The examples I've tried here (fully patched SPs etc.) work OK. However, it looks as if Word tries to reconnect to the data source, in at least some cases, and may pop up some of its dialog boxes when doing that. For example, it pops up one of the character delimiter dialog boxes in at least one case here. That happens before you get to the point where the email header is displayed. But then everything else seems to go OK. What I wonder is whether in some cases Word is trying to reconnect to the data source, failing, not reporting an error and crashing instead. However, there's still the question of why one computer is different. If opening the mail merge main document in the first place is not problematic for any user, it's not at all obvious why opening it again would be. Peter Jamieson "Mathew Winder" wrote in message news After doing a completely clean install of Office I'm still running into the same error. It seems my only option at this point is to work at a different computer, but if anybody else has an oddball idea, I'd be extremely grateful. "Mathew Winder" wrote: Thanks a lot for the response, but the tests were only done at the end of last week, and I believe Service Pack 2 has been on this computer much longer than that. I will definitely try sending the file on a different machine and see if that resolves the issue, otherwise I'm still at a loss. Thanks again. "Doug Robbins - Word MVP" wrote: If the previous successful tests were conducted prior to the installation of Service Pack 2, this may be another of the bugs introduced with that Service Pack. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Mathew Winder" Mathew wrote in message ... I am attempting to send a form mail in Word 2007 by using the Mail Merge and and the Send to Mail Recipient command. While the email sent without a hitch in previous tests, now any time I try to use the Send to Mail Recipient command it prompts me to save the file, and then closes Word completely. The problem only seems to occur when Mail Merge is in use, and documents that do not have mail merge send without trouble. Does anybody have any idea what the problem may be? |
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