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#1
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run-time error 53
Every time I open up Word 2007, I receive a run-time error 53; file not
found:Qstartup.dll and every time I close Word I receive a "Microsoft Word has stopped working" and then it tries to find out the problem. Any suggestions? Genia |
#2
Posted to microsoft.public.word.newusers
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run-time error 53
Hi ?B?R2VuaWE=?=,
Every time I open up Word 2007, I receive a run-time error 53; file not found:Qstartup.dll and every time I close Word I receive a "Microsoft Word has stopped working" and then it tries to find out the problem. Any suggestions? There's apparently an Add-in installed that's not running properly. If you hold down CTRL when starting Word, to use Safe Mode, does the problem go away for that session? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#3
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run-time error 53
Thank you for your response. Your advice was correct and the good people at
Microsoft technical support spent many hours helping me to uninstall the conflicting program. It is now working well. Once again, thanks. Genia "Cindy M." wrote: Hi ?B?R2VuaWE=?=, Every time I open up Word 2007, I receive a run-time error 53; file not found:Qstartup.dll and every time I close Word I receive a "Microsoft Word has stopped working" and then it tries to find out the problem. Any suggestions? There's apparently an Add-in installed that's not running properly. If you hold down CTRL when starting Word, to use Safe Mode, does the problem go away for that session? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
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