[Earl Grey]

Hello (again):

I'm writing about Word 2002 running on Windows XP SP 2.

For a while I had this problem: Any changes I made to normal.dot were
only saved until I restarted my computer. Once I restarted my computer,
normal.dot reverted to default settings.

I actually posted about this once before and received a helpful reply
explaining that if I was running Acrobat Reader 7 - which I was at the
time I posted - then Acrobat Reader could be the problem. (A link
explained why.)

To test this possibility, I uninstalled Acrobat Reader 7 (never liked it
anyway) and restarted my computer. Then I customized normal.dot (through
Word's Tools | Options, natch). My settings held until I restarted my
computer and then...back to defaults! So, it seems Acrobat Reader was
not causing this problem.

I thought my security software - Kaspersky Internet Security 6 - might
be interfering. However, a review of the program's logs showed no action
had been taken against Word.

Finally, I tried this experiment: I opened normal.dot in Word, made my
changes in Tools | Options, and saved the file as normal.dot. In other
words, I forced normal.dot to change. TA DA - this worked.

I don't mind making changes this way - heck, I hardly ever change
normal.dot - but if someone could suggest why I can't change Word's
global template I would love to fix this. As a possible additional clue:
When changes to normal.dot weren't saving, Word would also open in full
screen.

Thanks for any suggestions.

Earl Grey

[Suzanne S. Barnhill]

If you understood that Adobe Reader 7 was the problem, you misunderstood.
The problem is Adobe Acrobat 7, which is an entirely different program.
There is no problem with Adobe Reader. But whatever is causing your problem
is having the same effect: it is marking Normal.dot as being saved so that
you are not prompted to save it when you quit Word. You don't actually have
to open Normal.dot for editing, however; you can, as explained in
http://www.gmayor.com/lose_that_adob...at_toolbar.htm, force a save by
pressing Shift while clicking File, then clicking Save All. This forces a
save of all open documents and templates, including Normal.dot (you can
cancel a Save As for any open unsaved documents).

At a guess, there is some Word add-in that is causing the problem, so your
task is to find what add-ins are present and eliminate them one by one as
the culprit. For help in determining what add-ins are installed, see
http://word.mvps.org/FAQs/Customizat...sInstalled.htm.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Earl Grey" wrote in message
...
Hello (again):

I'm writing about Word 2002 running on Windows XP SP 2.

For a while I had this problem: Any changes I made to normal.dot were
only saved until I restarted my computer. Once I restarted my computer,
normal.dot reverted to default settings.

I actually posted about this once before and received a helpful reply
explaining that if I was running Acrobat Reader 7 - which I was at the
time I posted - then Acrobat Reader could be the problem. (A link
explained why.)

To test this possibility, I uninstalled Acrobat Reader 7 (never liked it
anyway) and restarted my computer. Then I customized normal.dot (through
Word's Tools | Options, natch). My settings held until I restarted my
computer and then...back to defaults! So, it seems Acrobat Reader was
not causing this problem.

I thought my security software - Kaspersky Internet Security 6 - might
be interfering. However, a review of the program's logs showed no action
had been taken against Word.

Finally, I tried this experiment: I opened normal.dot in Word, made my
changes in Tools | Options, and saved the file as normal.dot. In other
words, I forced normal.dot to change. TA DA - this worked.

I don't mind making changes this way - heck, I hardly ever change
normal.dot - but if someone could suggest why I can't change Word's
global template I would love to fix this. As a possible additional clue:
When changes to normal.dot weren't saving, Word would also open in full
screen.

Thanks for any suggestions.

Earl Grey

[Terry Farrell]

To add to Suzanne's reply, we were recently informed by another user that a
disk cleaner utility (I think it was called CC cleaner) was causing this
problem too.

--
Terry Farrell - MS Word MVP

"Suzanne S. Barnhill" wrote in message
...
If you understood that Adobe Reader 7 was the problem, you misunderstood.
The problem is Adobe Acrobat 7, which is an entirely different program.
There is no problem with Adobe Reader. But whatever is causing your
problem
is having the same effect: it is marking Normal.dot as being saved so that
you are not prompted to save it when you quit Word. You don't actually
have
to open Normal.dot for editing, however; you can, as explained in
http://www.gmayor.com/lose_that_adob...at_toolbar.htm, force a save by
pressing Shift while clicking File, then clicking Save All. This forces a
save of all open documents and templates, including Normal.dot (you can
cancel a Save As for any open unsaved documents).

At a guess, there is some Word add-in that is causing the problem, so your
task is to find what add-ins are present and eliminate them one by one as
the culprit. For help in determining what add-ins are installed, see
http://word.mvps.org/FAQs/Customizat...sInstalled.htm.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
all may benefit.

"Earl Grey" wrote in message
...
Hello (again):

I'm writing about Word 2002 running on Windows XP SP 2.

For a while I had this problem: Any changes I made to normal.dot were
only saved until I restarted my computer. Once I restarted my computer,
normal.dot reverted to default settings.

I actually posted about this once before and received a helpful reply
explaining that if I was running Acrobat Reader 7 - which I was at the
time I posted - then Acrobat Reader could be the problem. (A link
explained why.)

To test this possibility, I uninstalled Acrobat Reader 7 (never liked it
anyway) and restarted my computer. Then I customized normal.dot (through
Word's Tools | Options, natch). My settings held until I restarted my
computer and then...back to defaults! So, it seems Acrobat Reader was
not causing this problem.

I thought my security software - Kaspersky Internet Security 6 - might
be interfering. However, a review of the program's logs showed no action
had been taken against Word.

Finally, I tried this experiment: I opened normal.dot in Word, made my
changes in Tools | Options, and saved the file as normal.dot. In other
words, I forced normal.dot to change. TA DA - this worked.

I don't mind making changes this way - heck, I hardly ever change
normal.dot - but if someone could suggest why I can't change Word's
global template I would love to fix this. As a possible additional clue:
When changes to normal.dot weren't saving, Word would also open in full
screen.

Thanks for any suggestions.

Earl Grey

[Suzanne S. Barnhill]

Thanks for the reminder, Terry. I keep forgetting about CC Cleaner.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Terry Farrell" wrote in message
...
To add to Suzanne's reply, we were recently informed by another user that
a
disk cleaner utility (I think it was called CC cleaner) was causing this
problem too.

--
Terry Farrell - MS Word MVP

"Suzanne S. Barnhill" wrote in message
...
If you understood that Adobe Reader 7 was the problem, you
misunderstood.
The problem is Adobe Acrobat 7, which is an entirely different program.
There is no problem with Adobe Reader. But whatever is causing your
problem
is having the same effect: it is marking Normal.dot as being saved so
that
you are not prompted to save it when you quit Word. You don't actually
have
to open Normal.dot for editing, however; you can, as explained in
http://www.gmayor.com/lose_that_adob...at_toolbar.htm, force a save
by
pressing Shift while clicking File, then clicking Save All. This forces
a
save of all open documents and templates, including Normal.dot (you can
cancel a Save As for any open unsaved documents).

At a guess, there is some Word add-in that is causing the problem, so
your
task is to find what add-ins are present and eliminate them one by one
as
the culprit. For help in determining what add-ins are installed, see
http://word.mvps.org/FAQs/Customizat...sInstalled.htm.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgrou
p
so
all may benefit.

"Earl Grey" wrote in message
...
Hello (again):

I'm writing about Word 2002 running on Windows XP SP 2.

For a while I had this problem: Any changes I made to normal.dot were
only saved until I restarted my computer. Once I restarted my computer,
normal.dot reverted to default settings.

I actually posted about this once before and received a helpful reply
explaining that if I was running Acrobat Reader 7 - which I was at the
time I posted - then Acrobat Reader could be the problem. (A link
explained why.)

To test this possibility, I uninstalled Acrobat Reader 7 (never liked
it
anyway) and restarted my computer. Then I customized normal.dot
(through
Word's Tools | Options, natch). My settings held until I restarted my
computer and then...back to defaults! So, it seems Acrobat Reader was
not causing this problem.

I thought my security software - Kaspersky Internet Security 6 - might
be interfering. However, a review of the program's logs showed no
action
had been taken against Word.

Finally, I tried this experiment: I opened normal.dot in Word, made my
changes in Tools | Options, and saved the file as normal.dot. In other
words, I forced normal.dot to change. TA DA - this worked.

I don't mind making changes this way - heck, I hardly ever change
normal.dot - but if someone could suggest why I can't change Word's
global template I would love to fix this. As a possible additional
clue:
When changes to normal.dot weren't saving, Word would also open in full
screen.

Thanks for any suggestions.

Earl Grey

[Earl Grey]

Hello again:

Thanks for your help.

Apologies to Suzanne for misunderstanding your original reply. Yes, I
have Acrobat Reader, not Acrobat itself.

In any case, it's good to know that Shift+File+Save All is an option.

Unfortunately, saving normal.dot over itself has proved fruitless. The
problem is back. And since I have no add-ins installed in Word, the
finger is pointing at CCleaner.

I have been using CCleaner for a while but have not experienced a
problem with normal.dot until recently. It might be that an update to
the program that is causing my problem.

The thing is, CCleaner is set to run at every restart, and the global
template did not reset itself for the first few restarts. My settings in
normal.dot seem to survive several restarts and opening/closings of
Word, but eventually the defaults return.

Something is getting in the way. I'll have to do some experimenting to
identify a culprit.

Earl Grey

Suzanne S. Barnhill wrote:
Thanks for the reminder, Terry. I keep forgetting about CC Cleaner.

[Graham Mayor]

Apparently CC Cleaner screws up Word's registry settings so don't use it!

You may have to delete the settings sub key of the data key in the registry
in order for Word to rebuild it (see
http://www.gmayor.com/my_toolbars_are_missing.htm ) which shows how to find
it. With that fixed, you can re-input your preferred settings. I would
recommend renaming normal.dot to oldnormal.dot (which will allow Word to
rebuild that) and repairing Word also. You can then copy your macros etc
from the oldnormal.dot to the new one using the organizer - see also
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Earl Grey wrote:
Hello again:

Thanks for your help.

Apologies to Suzanne for misunderstanding your original reply. Yes, I
have Acrobat Reader, not Acrobat itself.

In any case, it's good to know that Shift+File+Save All is an option.

Unfortunately, saving normal.dot over itself has proved fruitless. The
problem is back. And since I have no add-ins installed in Word, the
finger is pointing at CCleaner.

I have been using CCleaner for a while but have not experienced a
problem with normal.dot until recently. It might be that an update to
the program that is causing my problem.

The thing is, CCleaner is set to run at every restart, and the global
template did not reset itself for the first few restarts. My settings
in normal.dot seem to survive several restarts and opening/closings of
Word, but eventually the defaults return.

Something is getting in the way. I'll have to do some experimenting to
identify a culprit.

Earl Grey

Suzanne S. Barnhill wrote:
Thanks for the reminder, Terry. I keep forgetting about CC Cleaner.